ORLANDO MASSO/GROWTH SYSTEM

How I Operate & Build Applied Growth Systems

A connected engine of acquisition, activation, retention, and revenue — built on a structured operating system, powered by AI, and applied across every stage of the funnel.

AD SPEND MANAGED$12M+
YEARS EXPERIENCE10 yrs
OPERATING STACKAI-Native
FRAMEWORKSGrowthOS · AARRR · RICE
PHILOSOPHY

Growth Compounds When It's Treated as a System

The difference between companies that plateau and companies that compound isn't budget or headcount. It's structure.

Without a SystemWith a System

Each month starts from zero

Each cycle builds on the last

Channels operate in silos

Inputs, experiments, outputs connect

Urgency drives the roadmap

Impact scores drive the roadmap

Proven by the Best
Sean Ellis· Dropbox, Eventbrite

Coined the growth loop model — test rapidly, kill what doesn't work, double what does

Brian Balfour· HubSpot, Reforge

Built the systems-over-tactics framework — growth is an engine, not a campaign

Chamath Palihapitiya· Facebook

Defined activation-first growth — find the aha moment, build your whole system around it

“The principles haven't changed. The stack has.”

THE OPERATING SYSTEM

How I Operate: The Growth OS

Five stages that run on every engagement, every sprint, every decision.

01

Clarify

Define the actual business outcome before optimizing anything.

"Not 'more traffic' — 'reduce CAC below $40 by Q3'"

02

Diagnose

Find the real constraint — not the assumed one.

"Traffic is fine. The page converts at 1.2%. That's the lever."

03

Prioritize

Score opportunities by impact, confidence, and ease.

RICE scoring — every initiative ranked, nothing random

04

Experiment

Run controlled tests before committing to full execution.

Two-week sprints, hypothesis-driven, kill fast / scale fast

05

Scale

Turn validated wins into systems: SOPs, automation, dashboards.

So wins don't live in one person's head

Where It Gets Applied: The AARRR Model

The OS runs across every stage of the funnel — not just acquisition.

Acquisition

Metrics

TrafficCTRCPLCAC

Focus

Google AdsMeta AdsSEO & AEOContent Systems

Primary Lever

Diagnose → Experiment
Activation

Metrics

CVRLead QualitySpeed to LeadTime to Value

Focus

Landing PagesLead RoutingSales HandoffWelcome Flows

Primary Lever

Clarify → Experiment
Retention

Metrics

Churn RateRepeat PurchaseEmail EngagementNRR

Focus

CRMEmail / SMSLifecycle FlowsRe-engagement

Primary Lever

Scale → Diagnose
Revenue

Metrics

ROASLTVCAC PaybackPipeline Value

Focus

Offer DesignPricing SystemsUpsell PathsLTV Expansion

Primary Lever

Prioritize → Scale
Referral

Metrics

Referral RateNPSReview VolumeViral Coefficient

Focus

Review EnginesAffiliate LoopsCommunityPartner Referrals

Primary Lever

Experiment → Scale
AI OPERATING LAYER

aiOS: The Intelligence Layer That Multiplies the System

AI doesn't replace the system. It runs inside it — accelerating every step, eliminating manual overhead, and making the whole engine faster.

Memory Layer

Karpathy-Style Memory

Retains every experiment, result, and pattern — the system gets smarter with every cycle.

Working ContextEpisodic StoreSemantic Graph
Knowledge Graph

Obsidian Vault

Connects strategy, briefs, audits, and frameworks into one searchable operating layer.

Linked NotesProject LogsEffort Maps
Execution Layer

ACE Framework

Atlas tracks what's known, Calendar sequences what's next, Efforts drives what's in motion.

AtlasCalendarEfforts

“Andrew Chen called it 'the growth team's unfair advantage' — proprietary systems that competitors can't copy because they're built around your specific data, customers, and context. aiOS is that layer.”

CAPABILITIES IN CONTEXT

Every Skill Has a Place in the System

Capabilities without a system are just a list. Here's where each one fires.

CLARIFY + DIAGNOSE

Acquisition Engine

  • ·Paid Digital & Programmatic/CTV
  • ·SEO, AEO, & content
  • ·Attribution modeling
  • ·OOH/Traditional channel strategy
EXPERIMENT

Conversion Layer

  • ·Landing pages
  • ·CRO & A/B testing
  • ·Offer structuring
  • ·Form optimization
SCALE

Retention + Lifecycle

  • ·CRM workflows
  • ·Email / SMS sequences
  • ·Lifecycle automation
  • ·Re-engagement
DIAGNOSE + PRIORITIZE

Analytics + Measurement

  • ·GA4 & GTM
  • ·BigQuery & Looker
  • ·Custom dashboards
  • ·ROAS modeling
SCALE

AI + Automation Systems

  • ·n8n · Make · Claude API
  • ·aiOS execution layer
  • ·Obsidian · Codex · Agents
  • ·Wiki systems
ALL STAGES

Product + Engineering Collab

  • ·Next.js & Supabase
  • ·Vercel & Railway
  • ·Sprint coordination
  • ·Data pipelines

Full tech stack available on the homepage — 73 tools across 12 categories.

WORKING WITH ME

What You Get When the System Is Running

Not deliverables. Outcomes.

Faster Experiment Velocity

Two-week sprint cycles replace reactive execution. Every test has a hypothesis, a measure, and a kill switch.

Gustaf Alströmer's Airbnb growth team ran 50+ experiments/week. Velocity is the variable most teams underestimate.

Unified Revenue Visibility

Every channel, every funnel stage, every dollar — connected into one reporting layer that tells the business story.

Gokul Rajaram's framework: if you can't measure it across the full funnel, you don't own it.

Compounding Systems

Wins don't live in one person's head. Every validated result becomes an SOP, an automation, or a dashboard.

Brian Balfour's core thesis: the team that systematizes fastest wins the compounding game.

The First 90 Days
30 days

Audit, diagnose, establish baseline metrics and sprint rhythm

60 days

First experiments live, reporting unified, quick wins documented

90 days

System operational, compounding cycle running, roadmap prioritized by RICE

Best Fit
Growth-Stage B2BSaaS/PLGTech-Enabled Services

I'm strongest where growth is treated as infrastructure, not a department.

Ready to Build the System?

Let's talk about what a growth operating system looks like inside your company.